Data Security & Privacy
We take the security of your personal and health data seriously. Here's how we protect it.
End-to-End Encryption
All data transmitted between you and our servers is encrypted using TLS 1.3. Your health records and personal information are never sent in plain text.
Secure Storage
Patient data is stored in encrypted databases with AES-256 encryption. Access is strictly controlled and audited.
Access Control
Only you and your treating doctor can access your health records. Our staff cannot view your medical data without your explicit consent.
No Data Selling
We never sell, rent, or share your personal health data with third parties for advertising or commercial purposes.
What Data We Collect
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Personal Information
Name, email, phone number, and date of birth for account creation.
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Health Information
Medical history, prescriptions, and appointment records you provide.
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Location Data
City/region for finding nearby doctors — never tracked in real time.
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Payment Data
Processed securely via Razorpay. We do not store card details.
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Usage Data
Anonymous analytics to improve our platform performance.
Your Rights
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Data Access
Request a copy of all personal data we hold about you.
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Data Correction
Update or correct inaccurate personal information at any time.
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Data Deletion
Request deletion of your account and associated data.
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Opt Out
Unsubscribe from marketing communications at any time.
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Data Portability
Export your health records in a standard format.
Our Security Practices
Regular Audits
Security audits and penetration testing conducted regularly.
Two-Factor Auth
Optional 2FA available for all user accounts.
Secure Infrastructure
Hosted on ISO 27001 certified cloud infrastructure.
Breach Notification
You will be notified within 72 hours of any data breach.
Staff Training
All staff undergo regular data privacy and security training.
DPDP Compliance
Compliant with India's Digital Personal Data Protection Act, 2023.
Questions about your data?
Contact our Data Protection Officer at privacy@echs.com or reach us through our contact page.
Last updated: June 2026